Contact support

Contact CaseWizard support by email when troubleshooting steps do not resolve an account, billing, integration, or product issue.

Email support

Email support@casewizard.com for account access, billing questions, and product issues.

Include:

Your firm name and sign-in email
The page or workflow where the issue occurred
A short description of the problem
The steps you took before the problem appeared
Screenshots if helpful, with client confidential information redacted

Confirm that you have tried the relevant steps in Troubleshooting.

Write a short description that identifies what you expected and what happened instead.

Add your firm name, sign-in email, and the affected workflow or integration.

Review screenshots and remove client confidential information before sending your email.

CaseWizard documentation may describe the staging environment. Do not include passwords, sign-in links, passkeys, or other secrets in a support request.

Firm administrators can help with user provisioning, case assignments, integration setup, and billing configuration. Contact your administrator when you need access changed, cannot see a matter, or cannot find a firm-level setting.

Developers and integrators

For API, MCP, and automation questions, start with API and MCP for developers and the live API reference. The API changelog is available from the API documentation.

Platform administrators

Host-level tenant, subscription, or infrastructure changes require your CaseWizard platform administrator.

Before you send a screenshot

CaseWizard may contain client and matter information. Review each screenshot and redact names, contact details, matter details, document contents, and other confidential information that support does not need to diagnose the issue.

The login screen also links to support@casewizard.com under Need help?